Refund policy

Return & Refund Policy

At CalmHands™, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer returns and refunds under the conditions outlined below.

Return Eligibility

• Products may be returned within 30 days of the original purchase date.

• Items must be returned in their original condition, including all accessories, packaging, and documentation.

• Products showing signs of misuse, damage, or excessive wear may not be eligible for a refund.

Return Process

To initiate a return, customers are responsible for shipping the product to the following return address:

CalmHands Returns
38 Oakstreet
Ceres, 6835
Western Cape
South Africa

Please ensure the product is securely packaged to prevent damage during transit. Customers are responsible for all return shipping costs unless otherwise agreed upon in writing.

Refunds

• Once your returned item has been received and inspected by the CalmHands™ team, you will be notified of the approval or rejection of your refund.

• If approved, the refund will be processed using the original payment method.

• Please allow a reasonable processing time for the refund to reflect in your account, depending on your payment provider.

Non-Returnable Items

• Items returned after the 30-day return period.

• Products that are damaged due to improper use or handling.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team at calmhands.info@gmail.com before sending your product back.